Security Policy

Privacy matters

Canada’s new privacy law protects your personal information

On January 1, 2004, the third phase of the Personal Information Protection and Electronic Document Act (PIPEDA) comes into effect. This Act governs information collected as part of commercial activity by any private sector organization. It states that information must be gathered with consent, collected for a reasonable purpose, used for the limited purposes for which it was gathered, be accurate, be open for the owner’s inspection and correction, and stored security. Rewards holiday is obligated by law to advise and obtain consent to the terms of the collection, distribution and storage of your data. Rewards Holiday knows the importance of protecting the privacy of the individual. We have developed a Privacy Protection Policy of which the objective is to specify the guidelines for governing the collection and use of personal information by us. The law impacts the way we do business with our partners, customers and employees. Rewards Holiday has appointed a Privacy Compliance Officer whose role is to ensure the company’s compliance with the legislation, communicate requirements of the legislation and handle request for information. Using personal information responsibly Rewards Holiday understand the importance of privacy to the individual. We know that earning the trust of our clients and employees is a permanent and ongoing endeavor. With the growth of electronic media it is necessary to take further steps in protecting the privacy of the individual. We fully support the new Canadian legislation, the Personal Information Protection and Electronic Documents Act, in its role to protect the privacy of the individual. Our role in protecting an individual’s privacy does not stop with this Act. We are continually looking for additional ways to ensure that the personal information we hold is secure and used in a responsible and respectful manner. As such, we have appointed a manager responsible for personal information whose role is to make sure that the personal information entrusted with us is secure and will not be used for purposes other than what is necessary to offer the service our clients deserve. Where and why we collect personal information You can purchase airline tickets, cruise, train tickets or tour packages by contacting our staff, by going directly to one of our offices, by visiting our website or by going through an travel agency. In order to purchase an airline ticket or hold a flight booking, there is basic information we require. This information is necessary in order to identify you, contact you, or process your purchase. These may include:
  • Name
  • Address
  • Phone number
  • Credit card number and expiration date
  • Language preference
We also need your gender as required by some of our suppliers, like the airlines and cruise companies etc. for identification purposes. To make your Rewards Holiday Vacation more enjoyable we offer customized services. To do this, we need more information than is required for a standard travel booking. Here are the services we offer and a description of the information we need to fulfill the requirements of these services. Special Offers/Discounts In some of our products or products from the airlines and cruise companies, they offer special discounts to seniors and children/infants. To assess your fare eligibility and process your ticket correctly, we need to record your date of birth at the time of booking. At the airport, for verification, you are required to present personal identification with your date of birth. Should your travel require that you transfer to another airline, your date of birth will also be transferred to that airline in order that you benefit from the discount in question. Special Assistance We offer the full range of our travel services to individuals requiring special assistance. We also do our best to make your travel with us as comfortable as possible. Should you require special assistance such as the use of a wheelchair, or should you have a medical condition requiring the supply of oxygen on board, we need to record this information in your travel booking for all our suppliers. In certain situations an Airline, Cruise companies or insurance companies’ doctor will need to contact your personal physician in order to ensure that all necessary precautions for your safety and enjoyment are made. This information will be forwarded to all concerns prior your departure. WebSite Rewards Holiday’s websites ( give you the benefit of self service from anywhere the internet is available. Information you exchange with us online is treated as securely as through any other business channels. We use industry standard encryption software (provided by our internet provider) that protects information as it is sent between your browser and our systems. In general, we require similar information online to that required making a booking elsewhere. However, because we transact entirely through electronic means, we require a few extra pieces of information including gender and date of birth (for age-restricted fares). Direct Email Rewards Holiday’s direct e-mail service offers you the ability to receive targeted, timely notification of time sensitive offers. To sign-up for this service, we require you to provide us your email address, first name, last name, language preference, preferred airport and country of residence. You may unsubscribe any time using the link provided on every email message. Whenever you update your subscription preferences, we will automatically share and update these parameters via secured transmission with all other Rewards Holiday’s websites/subscriptions that you have opted-in to receive. This information will only be shared and updated on subscriptions you have opted-in to receive, and not from information collected during any purchase process. By sharing this subscription data with Rewards Holiday, we will optimize the management of your profile preferences and ensure the integrity and accuracy for all of your email subscriptions. If you do not agree to these terms, you may unsubscribe from any of your Rewards Holiday’s subscriptions and you will no longer receive email offers and promotions for the specified subscription/website. You may at any time in the future, opt-in to receive email offers. Confidentiality Agreement
  • With regard to the provisions of the Privacy Act, I, the undersigned, hereby give my permission for Rewards Holiday to maintain personal information already in file, and to collect further information for the purpose of contacting me by mail, fax, telephone and/or email with relevant information and other services Rewards Holiday may offer. Rewards Holiday’s Privacy Policy is found at: (
  • I, the undersigned also will not hold my Travel Agent or the travel agency responsible for any expenses incurred from any sources as a result of not to purchase any of the travel insurances offered by my Travel Agent.
  • I am fully aware of the necessary to have my travel documents ready. This includes the passport with at least 6 months of validity from the day of departure, plus visa if required for the destination or the transiting countries.
____________________ ____________________ Signature & Date